Alert software provides Web based applications professional services automation software (PSA) for services organizations to handle job costing, project management, resource management, knowledge management, project accounting, time and expense tracking and billing.

Alert Software by Fieldpoint designed to help organizations run their professional service operations better. Alert service software customers are Industrial contractors, IT service providers, consulting organizations, and specialty service companies that require a full set of customization tools.

• Service Software CRM — Optional Certified Integration to Microsoft Dynamics CRM
• Service Software Project Management — Implementation services, Budget, Schedule, Product Logistics, Monitor, and Flexible Billing options
• Service Software Sub Contractors — Define Resources, Pricing, PO's, Payments
• Service Software Contract — Recurring Billing, Service Level Agreements, Preventative Maintenance, Remote and Onsite services
• Service Software Help Desk — Service Tickets, Escalation Notification, Flexible Workflow
• Service Software Field Service Dispatching — Drag and Drop Scheduling, Skills and Microsoft Exchange integration
• Service Software Time & Billing Software — Capture labor, travel, parts, expenses via Technician portal and Mobility.
• Service Software Reporting — Dashboards for Support, Installations, and Contract Profitability
• Service Software Financials — Optional Integration to Microsoft Dynamics financials, inventory logistics, purchasing or specific ERP integration projects.
• Service Software configuration Tools — Create customer support portals, you control Workflow not the software supplier, Integration Services API for ERP systems.

For customers that have existing ERP implementations for financials, inventory, purchasing, and payroll, Alert software offers optional "out of the box" integration to Microsoft Dynamics GP, or implement Alert integration services API for specific integration points to your existing ERP system.

Alert Software for Sales force automation offers integration to Microsoft Dynamics CRM to give you a 360 degree view of sales, projects, services, and contracts.

For service process optimization Alert software offers optional integration to Microsoft Exchange to support corporate calendars for resource availability, and resource times and expense entry through Outlook client add-ons.

Capturing timesheets, parts, expenses, update service calls, or completing tasks in the field is essential to improved customer service, and client billing. That's why Alert software offers several mobility options; Alert software being a completely web-based service software environment allows you to configure technician and web portal access anywhere they can be connected to the internet and use a browser. For those customers that need PDA compatibility without consistent access to a network, then Alert software client for PDA's is the option. For dedicated Outlook client users, Alert Software allows the convenience completing timesheet entry, parts, and expenses directly through Outlook add on forms.

Press one button in Alert to transfer all you're invoicing to QuickBooks. This easy to use transfer will automatically create QuickBooks customer invoices. All you have to do in QuickBooks is print or email them. Customers can be imported and electronically moved between Alert and QuickBooks.

Service companies provide a range of services to the high tech marketplace. Many of the services offered maybe similar so you think of purchasing industry specific software.

That's why Alert software provides you with those specific features, but we also understand that every business has unique processing needs that give them a competitive edge; that's where Alert's customization tools come in. Yes, and before you ask, everything is you configure in Alert's environment is completely upgradable.

Business workflow tools — you define how much data you collect, when you collect it, and who get notified after you collect it. Alert's workflow and escalation tool makes application software fit your business and not the other way around. This flexible process modeling allows you to easily design and embed your best practices ensuring improved customer service your way, every time.

Flexible User Interface — Are their too many fields showing in a screen or too little? Alert gives you the choice of the presentation to your employees, customers, and partners.

Alert Software Portals — Give Employees, Customers, & Partners immediate 24x7 access to the services you provide.