Customer Case Studies
Comm-Works
"As a North American provider of technology services for large corporations and government agencies, we needed a system that would help us manage more than 3,000 service partners and over 12,500 technicians that are on call 24/7. We do this with Alert Software."
"Since Alert Software is a web based solution, we are able to provide customers, employees, and partners access to information 24/7."
Greg Thayer, Director of IT, Comm-Works
InterDyn AKA
"The Alert application is a very robust and well-rounded solution which we are proud to offer to our clients. But just as important to us is the quality and ability of the FieldPoint team themselves; who stand behind their product and take the time to understand our client's needs and engage with a very appropriate and professional approach."
Scot Bobo, Operations Manager, InterDyn AKA
Office Care
"We had used an Access database to schedule service calls, then we would print out paper service tickets and I would have to input everything into QuickBooks. Now I can do the same thing in Alert Software and just click a button to transfer to QuickBooks."
David Warren, CEO, OfficeCare
Axispoint
"With the addition of Alert Software and QuickBooks we can manage our service calls, contracts, and projects more efficiently. Alert's tracking capability ensures that nothing is overlooked."
Myriam Martinez, Services Manager, Axispoint
The Resource Group
"Alert Software by Fieldpoint has enabled us to generate business we would have likely lost by providing a robust service management system that is extremely flexible, reasonable priced and integrates seemlessly with Microsoft Dynamics GP and CRM."
Obie Kokich, The Resource Group
Global Convergence
"Our organization regularly deals with large service opportunity deployments that easily extend beyond 1,000 tickets for a given project. By utilizing the Alert APIs we've enabled our organization to scale significantly when loading one of these Projects. To date we have saved hundreds of manual data entry hours utilizing the APIs that come with the "On Premise" Product. We have found the API interface to be fully featured, exposing all of the functionality we needed to deliver a template based approach to onboarding large opportunities for our Services Operation"
Vic Berggren, CIO, Global Convergence




