About Us
Fieldpoint Service Applications Inc. developer of Alert Software is a leading provider of web based service management software. Alert uses Microsoft's® advanced .NET technology to provide web-based help desk, field service, job costing and PSA project management applications. Our customers depend on us for easy to use, well integrated, and rapidly deployable solutions.
Fieldpoint has spent over a decade working with service professionals designing and implementing service systems. Our experience has granted us the ability to create business applications that are user friendly, flexible and rich in industry functionality.
Founded in 2003, Fieldpoint and its partners have served more than 300 service organizations and thousands of users. We continue to develop applications designed towards specific industry needs.
Our support organization is dedicated to the success of our customers and partners. We use Alert software internally so we can provide you with telephone, email, and customer self service portal. Alert customers can access our library of knowledgebase articles, flash training, and log new service requests.
Industry and Vertical Focus
To make our customer successful we know you have to understand their industry. This is why we designed Alert software to meet the requirements of industrial contractors and professional service organizations. Specifically Alert Software's primary customers include HVAC, electrical, mechanical contractors, fire and security, medical device suppliers, IT and managed service providers, and repair professionals. Our customers expect to reduce the cost of business operations by implementing technology that streamlines employee's daily routines.
Alert Software On-Premise or On-Demand
Alert On-Premises - Purchase licenses and install it on your site. – Microsoft SQL Database and Windows Server infrastructure is all you require.
Alert On-Demand - Don't want to manage IT infrastructure; this online service is for you. It's your choice, same great features.
Sales Channels
Alert software is marketed both through both a direct and indirect channels. Our indirect channel focuses exclusively on Microsoft Dynamics Partners. These are qualified companies in their local territory that provide local sales and support for Alert Software.
Alert Software Design
Alert offers 100 percent Web-based applications for job costing, help desk support, knowledge base management, field service dispatching, resource scheduling, project management, retainer contracts, timesheets, pricing and customer billing.
It offers integration to Windows® Mobile, Microsoft Outlook®, Microsoft® MapPoint, Microsoft Dynamics CRM, and Microsoft Dynamics GP.
We design software for today's service companies. Alert software offers a standard user interface 'themes', and then gives our customers the ability to provide their own branded interface to employees, customers, and partners. There is a complete customization toolset, workflow, and escalation capabilities to make Alert software your competitive edge.
Fieldpoint Service Applications Inc.
2660 Sherwood Heights Drive, Suite 103
Oakville, Ontario, Canada L6J 7Y8
Telephone: 905.855.2111
Fax: 905.855.2116
Sales: sales@fieldpoint.net
Support: support@fieldpoint.net
Toll Free: 866.336.5282
