Make your Customers a Priority
Managed Service Providers (MSPs), I.T. Consultants and technology hardware providers live the daily challenges of delivering business critical solutions to their clients. Clients have high expectations. They expect value for their services and they want the service to make their lives easier. Fieldpoint addresses the needs of your customer, by making them the center of your interactions. We streamline project and service operations by providing a true snap shot into every phase of the life cycle. Cross departments can work collaboratively, to get projects delivered on time, on budget and profitably; with the collective goal of making your clients successful.
Whether your firm specializes in: managing your clients’ application lifecycle, software development, installing and managing hardware, quality assurance, help desk monitoring, or maintaining their entire I.T. shop, customer satisfaction has to be made a priority.
Round Trip Business Solution to Streamline CRM, Project Management, Workforce Management, Field Service Dispatch, ERP Integration and Analytics.
Fieldpoint addresses the challenges of a growing I.T. Services organization. With 500+ clients, we understand the need to be able to:
- Grow your business and acquire new customers
- Manage your existing client portfolio
- Full project management life cycle from sales proposal- to- Project Go Live
- Managing implementation teams and support staff
- Managing time, costs and budgets
- Flexible billing options – rates, fixed price, deliverables, contracts, maintenance, etc.
- Being able to access information anytime, anywhere