Service Management
Professional Services Automation Manage an Entire Customer’s Lifecycle

Fieldpoint provides web-based productivity software applications to manage and service your entire customer’s lifecycle.  The solutions optimize existing business processes by unifying different technology stacks into one cohesive service platform.  Our web-based software applications are available on-premise and through software-as-a-service (SaaS).  The solutions are architected on proven Microsoft platforms and provide full integration to the Dynamics ERP, Dynamics CRM and other environments.  Fieldpoint provides an end-to-end solution for service-based businesses from the initial project plan to recurring maintenance.

 

Fieldpoint – Service Management Solution for Microsoft Dynamics GP:

  • Project Management – Job Costing
  • Field Service Dispatching &  Maintenance Agreements
  • Technician Mobility & Exchange Integration
  • Financials, Inventory and Payroll Integration to Dynamics GP
  • Reports & Analysis

Microsoft Dynamics CRM – Tailored for Professional Services:

  • Fieldpoint CRM Practice provides Microsoft Dynamics CRM software licenses and implementation services.  Our customers can engage our CRM Consulting practice directly or choose to work through our channel partners.
  • Professional Services Automation suite within CRM addresses the needs for:
  • Managing Customer Relationships
  • Project Planning and Management
  • Resource Management and Capacity Planning
  • Billing/Invoicing

Fieldpoint Creates the Right Stack for Your Business

As a certified Microsoft Partner (CFMP), we provide a complete service management solution to manage your customer relationships, project portfolio and field service operations.  With 500+ clients and 13+ years in the service management industry we understand the nuances between industry segments.

To find out more about our offerings please feel free to contact us directly.  We look forward to hearing from you.