One Unified Solution to Manage your Entire Field Service Operations
Alert Software is a web-based tool, that automates the entire service management life cycle. From project -to field operations – to billing. The solution is fully integrated to ERP, CRM and BI systems to provide a complete 360 degree view into all your customer touch points. We provide out-of-the-box connectors to Microsoft GP, QuickBooks and Dynamics CRM. The solution is deploy-able in the cloud (SaaS) or on-premise to meet your business needs.
Alert Software provides a full, round trip solution to manage all your customer activities:
- Sales Process from Prospect to Quote
- Quote to Project
- Manage the Entire Project Life Cycle
- Resource and Scheduling
- Access Information Any Where
- Field Service Management
- Invoice Triggers
- Full ERP Integration
- Intelligence, Reporting and Dashboards
Alert Software provides industry extensions for:
- IT Services
- Telecommunications
- Professional Services
- Medical Devices
- Industrial Contractors (MEP, HVAC & Fire/Security)
- Maintenance Repair Organizations (MROs).
Business pains that Alert Software solves:
- Unified solution eliminating double entry in various systems
- Industry specific extensions to comply with time collection and capacity planning
- Real time snap shot on the profitability of each project/job or service
- Increase revenues in your customer base and shorten sales cycleslander
- Capture data anywhere, anytime, connected or disconnected
Why Customers Use Alert Software to Run their Business:
“Since Alert Software is a web based solution, we are able to provide customers, employees, and partners access to information 24/7.”
- Greg Thayer, Vice President – IT, Comm-Works
“For T&M projects, our employees’ time records, expenses and purchases turn into customer invoices without any effort or calculation, with absolute accuracy. For larger projects, we have instant visibility of where we are against budget, schedule and expenditure – exposing expected profitability before the job is even completed.”
- Patrick Nash, Director, InControl Systems Limited
“By using Microsoft Dynamics and Fieldpoint’s service management, our accounting and service staff can work more efficiently and provide even more value to our customers – and ultimately our business.”
- Tom Hitchman, President, Naylor Group Inc.