Alert Customization Toolset

Workflow and Escalation – Your business Your Way

Alert’s workflow and escalation tool makes the software fit your business and not the other way around. This flexible Process Modeling allows you to easily design and embed your best practices into customer-facing interaction systems, ensuring customer service your way, every time.

As your needs change in today’s age of dizzying market evolution, Alert workflow allows you to easily continue to adapt your system to new customer expectations. This makes Alert’s workflow the industries most adaptable and focused customer service solution, enabling you to always deliver superior service to your customers.

The workflow and escalation toolset within Alert gives you the flexibility to create your own incident, project and billing business flows. If you need to send emails for customer confirmations, or escalate an incident/project that is not meeting service levels, this is your configurable tool.

Use The Alert Graphical Work Flow Design Tools to define all of Your Business Processes. Using the Workflow Manager tool, custom business processes can be created or changed quickly to fit the rapidly changing needs of an organization. Workflow rules can be as specific as creating a new incident or project and assigning it to the correct employee of the relevant territory, or as generic as invoking a third-party Web service. Workflow rules can be exported into a workflow XML file and all changes made to forms and schema can be exported to an XML file. The purpose of this export is to facilitate the implementation of specific solutions in multiple businesses and to enable you to instantiate sets of common customizations rapidly.

Flexible User Interface – Who says you can’t get what you need

Alert gives you the choice of the presentation to your employees, customers, and partners. Select from the standard Alert application interface, or select one of the many web-centric end user themes that you can create using the Alert Toolset. You can change the look and feel of a theme to match your existing web image. It is then transparent to your customer and user that their secured access to your in house systems is any different than just navigating your web site.

Alert Portals – Give Employees, Customers, & Partners immediate 24x7 services

Custom Portal views create a tailored desktop for each employee, customer, or partner to provide a single point of reference for all relevant data from the system to a user.

Create portals that present relevant role specific data. Support reps, may view their queues and call statistics on a single screen. Field reps can view assigned service calls, customers/partners can log service incidents, and administrative staff may view financial data anywhere, anytime. Create a secured custom tailored portal to access company information with just a web browser from anywhere.

Banners, personalized messaging, custom logos, give you the opportunity to create a personal on-line relationship with your customers. You are now able to direct pointed marketing efforts based on a customer's history and buying patterns.

• Custom Messages
• Parts Control Inquiry
• Quick views of workload
• On-line links to support sites
• Views with Hyperlinks to details

Customization Tools

There are several levels of customization possible in Alert software—database schema, application (including customizing forms, and views), and business processes.

Alert is flexible and easy to customize—without programming. Take advantage of drag-and-drop form design, point-and-click business rules, and simple database administration to easily meet the unique needs of your business.

Change forms and data Views

In the UI, forms, views, and previews can be modified to allow the business to achieve the level of specialization required. This level of customization can be superficial or require modifications to the database schema. Both types of customization can be accomplished easily with the System Tools area in the application, and with the Schema Manager tools

• Any field not on a standard table, including user defined fields can be easily added to any screen in a drag and drop manner using the powerful design tool.
• All field labels can be changed to ensure all fields are described to your users and customers using familiar terms and language.
  

Alert Security System

Alert offers one-stop shopping to administer Alert User security. No matter the interface of your employee, customer, or partner; access to valuable data is easy to administer and deploy.

• Complete custom toolset passes secure control of the screen content to your users.
• Every table in the system offers security, per user to the field level. Fields can be identified differently by their level of security or completely removed for selected logins.
• System security is available for all forms, tables, menu items, fields and work flow throughout the Alert Software application.

Menu Structure

Customizable for each user, and customer to allow tailored desktop and intuitive interaction with your back office systems and favorite links

Additional Microsoft Office integration

Integration with Microsoft Word Mail Merge lets users export Alert data to Word and easily create and print communications materials for prospects and customers. Alert data and reports can be exported to Microsoft Excel for sorting and further analysis.

Application Architecture

Built using a multi-tier, stateless, Internet-style architecture and based on the Microsoft .NET Framework, Alert software has been designed to meet the specific needs of companies:

Ease of integration.

By leveraging the Microsoft .NET Framework, standards compliant support for SOAP and Extensible Markup Language (XML), Alert offers customers flexible, easy-to-implement, cross-platform integration capabilities.

Scalable data storage and management

A database and a well-defined data access layer are contained in the data tier. The data store is Microsoft SQL Server™ 2000. The data access layer provides a consistent programming interface for the service developer, one that abstracts platform business logic from the underlying data source and frees developers from the need to map the Alert objects into a relational data store.

Application Extensibility

Although the software targets the common customizations for visual tools, Alert offers a rich environment for advanced customizations. Developers can extend the functionality of Alert as well as integrate other systems with the solution.

Integrating additional functionality and Web services

While Alert is a great fit for the majority of mid market service companies, some customers may need special features that map to their specific business or industry. To ensure you can use Alert to meet the needs of these customers, the solution includes built-in support for integrating additional custom code and user interfaces into the Alert experience. Developers can add menus to the application or register components for custom callouts from the Alert workflow engine or object model. These extension points, in turn, send data to custom code modules. For example, a custom code module might integrate a Web-based credit check system from a third party into the Account form, or it might show the Purchase order status directly from the sourcing company.

Interested in becoming a Reseller? Click Here.