Field Service – Managing your field resources

Track all aspects of field service operations including queues, resource assignment, scheduling, dispatching, time entry, parts usage, expenses, travel, call routing, messaging and billing.

• Service Request Management – User your workflow and escalation policies
• Customer Profile Tracking
• Quick Dispatch Using Workflow and skills
• Resource Profile – Employees, contractors; maintain a skills database and cost rate
• Graphical Resource Scheduling – Drag & Drop, view multiple resources at the same time
• Integrated Mapping with Microsoft MapPoint®
• Email and Alpha Paging – Users have the ability to send all service calls to technicians via alpha numeric paging or standard email.
• Installed Equipment Information – Search and track customer products

Preventive Maintenance – Ongoing Inspections

The Alert PM System will generate service requests with the appropriate service rate, or generate based on a service contract agreement.

• PM Planning - for load balancing
• Defined tasks
• Flexible resource scheduling
• Manage routes with Microsoft MapPoint®
• Automatic work order generation
• Print PM work orders
• Check the skills database for the appropriate resource

Want to view recorded demonstrations? Click Here.