Service & Support

Once your call is logged, your experienced staff will have the resources necessary to resolve calls accurately and quickly. We know you are committed to resolving issues to your customers’ satisfaction and will maintain contact until all issues are resolved.

• Service Request Management
• Customer Self Service Portal
• Start/Stop Clock auto creates entries into timesheet automatically
• History of service activity
• Multiple resources per service request
• Track call origin
• Supports use of block time
• Knowledgebase Access
• Multi-office structure supported
• Roles-based security
• Create Knowledge base entries

Knowledge Base

The built-in knowledge base leverages time previously invested in solving difficult customer problems by storing solutions in an easy-to-retrieve format. Consequently, knowledge gained by individuals can be rapidly disseminated to other representatives within the team.

Intelligent public and private content can be defined for customer self service.

Document Management

To help you manage collaboration between you and your customer and partners, Alert software provides attachments of Documents to virtually any type of record within the system. Being stored in Alert’s knowledge base allows you to search the documents by key word search of any document type, customer, product, project, service request etc.

Want to view recorded demonstrations? Click Here.